Cabbies for Christmas program is working to full up a Yellow Cab van with non-perishable foods that are donated by our passengers. Every cab ride you take, with a canned food, you get $1 off your ride. We take those donations and we are putting them into the Yellow Cab van that is sitting outside of our office.
We are looking froward to filling up the van as much as it can by the end of this event. The program ends on December 11th. All of our donations goes to feeding the people of our community! If you have any larger donations that you would like to contribute, you may make bring them directly to the office at 2756 Woodland Dr.
And we wish everyone a Merry Chirstmas!
Wednesday, November 11, 2009
Wednesday, October 28, 2009
The MDT's are here!
If you have been in our taxis in the last week, you may have noticed something different on the inside. We have our Mobile Data Terminals in all of our cars now. They are running great! Honestly, it's hard now to see how we can live without it. All the problems we had before with our radios are pretty much gone now. The time it took for the drivers to get a ride is now done with a click of a mouse. It makes it so we can get a cab to where you need it quicker.
It makes everyone happy!
It makes everyone happy!
Tuesday, October 27, 2009
Out with our old, in with some cheer.
Yellow Cab is ending one of our promotions but starting on a new one. We are ending out $6 in town cash ride promotion on October 31st. Our in town rates are going back to $7.
But this is a good thing because we are able to begin a new one. On November 1st we are starting our 2nd Annual "Cabbies for Christmas." It is Yellow Cab drivers coming together to make a difference in our community. You get $1 off your ride when you bring in non-perishable foods or unwrapped kids toys.
Just keep an eye out for our promotions HERE
But this is a good thing because we are able to begin a new one. On November 1st we are starting our 2nd Annual "Cabbies for Christmas." It is Yellow Cab drivers coming together to make a difference in our community. You get $1 off your ride when you bring in non-perishable foods or unwrapped kids toys.
Just keep an eye out for our promotions HERE
Tuesday, August 18, 2009
The MDT's are come! The MDT's are coming!
We are very excited around here for our new Mobile Data Terminals (MDT) that are coming in! We are stepping into the new future of Yellow Cab. It's is going to be a new and more efficient tool to dispatch our cab drivers to you! The traditional way and the current way we are dispatching our drivers is through our radios. It works well. There are a few kinks with our radio dispatch though. We can only talk to one person at a time; if more than one person calls in, it cuts the radio off for everyone who's calling; sometimes they can't hear what we say or visa versa; or some where in our communication with the cab driver, orders do not get written up as they actually are. These issues make communication from customer to dispatcher to driver, much more complicated and therefore take that much longer to get a customer what he/she wants (be that a ride or a delivery). What will happen is that the screen the driver has will have all the available information right in front of him.
With our new MDT's we hope to alleviate most of these issues. In turn, it will cut down on the chaos that can happen on the radio. Another feature these MDT's have is a GPS feature. This will make for newer drivers to start on a somewhat even footing with more experienced drivers, again making your driver come to you quicker!
Another feature that will be so much more beneficial to you is a credit card machine right in the car. What we do now is that the driver takes your card and runs it though an imprint machine. He then takes that imprint and calls it back to dispatch, taking up radio times. The people at the dispatch then run those cards through their credit card machine. Then we wait and see if it's approved. Then we call back the driver with the information: if it was accepted, if it was declined, if we need the credit card numbers again. It's a long and almost futile venture, for both the driver and the customer who has to wait for this whole song and dance to run its course. But now, there will be a credit card machine in every car. When the MDT's make in the cars, all it will be is the driver has to take the customers card, put in the amount, and swipe the card. The End. Compared to what we do now, no wait.
All in all, we are excited because it will mean better customer service, it will mean quicker response time, and it will make every thing we do for you much easier.
With our new MDT's we hope to alleviate most of these issues. In turn, it will cut down on the chaos that can happen on the radio. Another feature these MDT's have is a GPS feature. This will make for newer drivers to start on a somewhat even footing with more experienced drivers, again making your driver come to you quicker!
Another feature that will be so much more beneficial to you is a credit card machine right in the car. What we do now is that the driver takes your card and runs it though an imprint machine. He then takes that imprint and calls it back to dispatch, taking up radio times. The people at the dispatch then run those cards through their credit card machine. Then we wait and see if it's approved. Then we call back the driver with the information: if it was accepted, if it was declined, if we need the credit card numbers again. It's a long and almost futile venture, for both the driver and the customer who has to wait for this whole song and dance to run its course. But now, there will be a credit card machine in every car. When the MDT's make in the cars, all it will be is the driver has to take the customers card, put in the amount, and swipe the card. The End. Compared to what we do now, no wait.
All in all, we are excited because it will mean better customer service, it will mean quicker response time, and it will make every thing we do for you much easier.
Tuesday, July 21, 2009
About Us.
Yellow Cab was established in 1946. The current owners purchased the company from bankruptcy in 1986. At that time there was only one cab that ran. The current owners were determined to build a business based on honesty and quality service. They have spent the last 23 years doing just that. Some innovations they have brought to the taxi industry in Coos Bay are:
Intake and Random Drug Screening
Full Criminal Background Checks
Annual Safety Checks by on Outside Agency
Uniforms for Drivers
Computerized Dispatch
4 Day Drivers
TSA Background Checks for Drivers.
Yellow Cab pushed for, and got passed a Coos Bay City Ordinance that was meant to regulate the industry to Protect the consumer.
Yellow Cab started the Reserve-A-Ride Program to Guarantee taxi service to clients at a certain time.
Yellow Cab started Ride-Share Program so that our clients could share the fare and save money.
Yellow Cab will give our clients a Courtesy Wake-Up call so that they will not miss an important appointment.
Yellow Cab started the Flat Rate Fare system so that our clients will know what the fare is before getting into the taxi cab.
Yellow Cab has esablished a delivery service that allows any other vendor, place an order, call Yellow Cab for Delivery. Yellow Cab will pay for the order, deilver it to your home for a delivery fee.
Yellow cab created the opportunity for our clients to save money by paying cash.
Yellow Cab was the first to allow clients to use credit cards.
Yellow Cab created the concept of Pre-Paid Accounts so that People do not have to carry cash.
Yellow Cab has gift certificates that are the same as cash.
For 23 Years the current ownership of Yellow Cab has worked every day with only one thing in mind: "TO GIVE THE CUSTOMER WHAT THEY WANT, WHEN THEY WANT IT, AT A PRICE THAT IS FAIR TO ALL CONCERNED."
Intake and Random Drug Screening
Full Criminal Background Checks
Annual Safety Checks by on Outside Agency
Uniforms for Drivers
Computerized Dispatch
4 Day Drivers
TSA Background Checks for Drivers.
Yellow Cab pushed for, and got passed a Coos Bay City Ordinance that was meant to regulate the industry to Protect the consumer.
Yellow Cab started the Reserve-A-Ride Program to Guarantee taxi service to clients at a certain time.
Yellow Cab started Ride-Share Program so that our clients could share the fare and save money.
Yellow Cab will give our clients a Courtesy Wake-Up call so that they will not miss an important appointment.
Yellow Cab started the Flat Rate Fare system so that our clients will know what the fare is before getting into the taxi cab.
Yellow Cab has esablished a delivery service that allows any other vendor, place an order, call Yellow Cab for Delivery. Yellow Cab will pay for the order, deilver it to your home for a delivery fee.
Yellow cab created the opportunity for our clients to save money by paying cash.
Yellow Cab was the first to allow clients to use credit cards.
Yellow Cab created the concept of Pre-Paid Accounts so that People do not have to carry cash.
Yellow Cab has gift certificates that are the same as cash.
For 23 Years the current ownership of Yellow Cab has worked every day with only one thing in mind: "TO GIVE THE CUSTOMER WHAT THEY WANT, WHEN THEY WANT IT, AT A PRICE THAT IS FAIR TO ALL CONCERNED."
Monday, July 6, 2009
Complaints
We have been getting a lot of comments about how we are dealing with complaints. In the past how we would deal with complaints is that the people in the office would take a complaint, then we would talk to the drivers about the complaint and keep them on file in case another complaint would come in for that driver and deal with them on the severity of the complaint.
It worked, to an extent. It honestly left some people who would slide through the cracks. But this system would also bring the trust that our customers had in us, down. They thought that we weren't even dealing with the complaints. We actually were, but sometimes it seemed ineffective.
Recently we have gotten more complaints then the normal amount we have gotten in the past. And sometimes complaints are hard to deal with. So as the middle of last month, we have changed that. Every time we get a complaint, we are posting them in our office. We are letting all the other drivers know what complaints are out there. It doesn't have to driver's information on who got the complaint, but now they know about it and so does everyone else. Now when we get a complaint about over-charging, driving too fast, or being rude; all the drivers know that our customers are out there watching, making sure that we act like the business people that cab drivers need to be.
Here is a recent example of the one of our complaints that all the drivers will see and read.
"July 2, 2009 at about 9am
Driver #xx recieved a complaint regarding excessive speed in the Bay Way Trailer Park.
Complaint received by Dick.
I shouldn't need to remind you that it's summer time and children are playing outside."
Most of the complaints have comment for all drivers on each complaint like the one above. Now each driver will be reminded of what it takes to be a driver and a respectful citizen of Coos county.
It worked, to an extent. It honestly left some people who would slide through the cracks. But this system would also bring the trust that our customers had in us, down. They thought that we weren't even dealing with the complaints. We actually were, but sometimes it seemed ineffective.
Recently we have gotten more complaints then the normal amount we have gotten in the past. And sometimes complaints are hard to deal with. So as the middle of last month, we have changed that. Every time we get a complaint, we are posting them in our office. We are letting all the other drivers know what complaints are out there. It doesn't have to driver's information on who got the complaint, but now they know about it and so does everyone else. Now when we get a complaint about over-charging, driving too fast, or being rude; all the drivers know that our customers are out there watching, making sure that we act like the business people that cab drivers need to be.
Here is a recent example of the one of our complaints that all the drivers will see and read.
"July 2, 2009 at about 9am
Driver #xx recieved a complaint regarding excessive speed in the Bay Way Trailer Park.
Complaint received by Dick.
I shouldn't need to remind you that it's summer time and children are playing outside."
Most of the complaints have comment for all drivers on each complaint like the one above. Now each driver will be reminded of what it takes to be a driver and a respectful citizen of Coos county.
Tuesday, June 23, 2009
What Is A Stop?
A stop is an additional fee that is added to your fare when you make a stop along the way on your trip. So lets take a minute to explain what a stop is. A $1 stop is a stop along the way from the point to where we picked you up, to where we drop you off. An example: if we picked you up at Empire McKay's and you wanted to go to Bay Area Hospital, that's a $7 fare, but you wanted to stop at 7-11 in Empire. That would a stop on the way, so it would be an extra dollar for the stop, $8 all together.
Then we have our extended stops that is a $3 addition to your fare. An extended stop is a stop that is out of the way, that is under 5 blocks, which is equal to 1/2 a mile. An example of that: if you get picked up at Coos Bay McDonald's and wanted to go to Walmart, but you wanted to make a stop at Basset-Hyland Chevron in Bunker Hill, that would be considered an extended stop. So that is a $7 ride with a $3 extended stop, for $10 altogether.
And then anything beyond the 5 block or 1/2 a mile distance from your point of origin to your final destination is a "round trip" charge, which an additional $7 fee on your fare. An example: if you were picked up at the Mill Casino, and wanted to go to Goony's Sports Bar, but you wanted to make a stop at the Silver Dollar Tavern. Well, that is more than 5 blocks out of the way, so it considered a "round trip." That would $7 for going from the Mill to Goony's, plus an addition of $7 for stopping at the Silver Dollar. Altogether, that is a $14 fare.
Also, if there is a stop at a store of at your home, the cab driver is going to have to wait for you. We have to mention a Wait Time. At a stop anywhere, the first 3 minutes are included in the additional charge. Anything over that is a $1 for every 2 minutes the cab driver has to sit.
If you make a couple stops, the same applies as above. But if you were going to have more stops that is going to add up to more than $15, ask about our charter rates. Charter only applies when your time with the cab driver is going to be 30 minutes. Charter rates are $30 an hour. So $15 minutes for half an hour.
If you happen to have any questions, feel free to ask a cab driver when you're in the cab with him. Or call Yellow Cab anytime at (541) 267-3111 or toll free at 1-866-877-3111
Then we have our extended stops that is a $3 addition to your fare. An extended stop is a stop that is out of the way, that is under 5 blocks, which is equal to 1/2 a mile. An example of that: if you get picked up at Coos Bay McDonald's and wanted to go to Walmart, but you wanted to make a stop at Basset-Hyland Chevron in Bunker Hill, that would be considered an extended stop. So that is a $7 ride with a $3 extended stop, for $10 altogether.
And then anything beyond the 5 block or 1/2 a mile distance from your point of origin to your final destination is a "round trip" charge, which an additional $7 fee on your fare. An example: if you were picked up at the Mill Casino, and wanted to go to Goony's Sports Bar, but you wanted to make a stop at the Silver Dollar Tavern. Well, that is more than 5 blocks out of the way, so it considered a "round trip." That would $7 for going from the Mill to Goony's, plus an addition of $7 for stopping at the Silver Dollar. Altogether, that is a $14 fare.
Also, if there is a stop at a store of at your home, the cab driver is going to have to wait for you. We have to mention a Wait Time. At a stop anywhere, the first 3 minutes are included in the additional charge. Anything over that is a $1 for every 2 minutes the cab driver has to sit.
If you make a couple stops, the same applies as above. But if you were going to have more stops that is going to add up to more than $15, ask about our charter rates. Charter only applies when your time with the cab driver is going to be 30 minutes. Charter rates are $30 an hour. So $15 minutes for half an hour.
If you happen to have any questions, feel free to ask a cab driver when you're in the cab with him. Or call Yellow Cab anytime at (541) 267-3111 or toll free at 1-866-877-3111
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